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Customer Reviews
Rachel's Roses
Local Cedarburg, WI florist
Average Customer Rating: 4.6 of 5 stars. (51 reviews)
Date: Nov 17, 2017
Name:

State/Province: WI

Great flowers. Great customer service. Thank you
Date: Nov 15, 2017
Name:

State/Province: WI

Great experience I had to adjust the time of delivery a couple times that day and they worked with me. The flowers were beautiful, I would order again from Rachel's Roses
Heather's Reply:
Date: Nov 15, 2017, 11:26 am

Thank you Holly! We look forward to working with you again.
Date: Oct 12, 2017
Name:

State/Province: WI

Thank you for the absolutely gorgeous bouquet of flowers & the second bouquet to "Petal It Forward". What an amazing gesture of hospitality & good will. You warmed my heart & also extended your beauty to a dear friend. The flowers are so fresh, colorful & aromatic. I look forward to placing my next flower order through Rachel's Roses! I can't THANK YOU enough!!!
Heather's Reply:
Date: Oct 12, 2017, 3:12 pm

Your welcome. We are so glad your enjoying your Petal it forward bouquet!
Date: Sep 25, 2017
Name:

State/Province: WI

Lovely flowers!!
Heather's Reply:
Date: Sep 25, 2017, 9:28 am

We are very glad you liked them.
Date: Sep 21, 2017
Name:

State/Province: FL

Easy ordering process. Recipient was delighted with the bouquet and they lasted quite a while. I thought they were a little pricey, but I haven't ordered flowers to be delivered in some time so nothing to compare. You were recommended by local person.
Heather's Reply:
Date: Sep 21, 2017, 10:14 am

Thanks, we appreciate your positive feedback.
Date: Sep 11, 2017
Name:

State/Province: WI

Didn't care for the call I got to tell me they didn't have the flowers in stock to make the arrangement that I ordered online. Offered substitute flowers which had no meaning, I dont know what they look like. website said same day delivery if ordered within 2 hr, asked about the delivery charge if I waited until tomorrrow, she snickered "you still have to pay" .. doesn't speak excellent customer service. the "substitute flower arrangement" and it was beautiful.. but I paid the same price.
Heather's Reply:
Date: Sep 11, 2017, 11:26 am

Sorry you were unhappy. But it appears from your complaint you were happy with the flowers. "substitute flower arrangement" and they were beautiful" As far as paying the same price.... we always make sure to fill every order to equal or greater value.
Date: Aug 17, 2017
Name:

State/Province: WI

Lovely flowers! Thank you
Heather's Reply:
Date: Aug 17, 2017, 9:16 am

Thank you. Enjoy!
Date: Aug 15, 2017
Name:

State/Province: WI

Lovely flower arrangement, balloon, ribbon and square/different vase. Thank you!
Heather's Reply:
Date: Aug 16, 2017, 3:56 pm

Your Welcome! Glad you enjoyed your arrangement.
Date: Aug 01, 2017
Name:

State/Province: CA

It was simple to order and the arrangement arrived as fresh and as beautiful as pictured!
Heather's Reply:
Date: Aug 01, 2017, 7:12 pm

Thank you for your kind words Colleen.
Date: Jul 18, 2017
Name:

State/Province: WI

The basket looked lovely and was wrapped beautifully. The fruit itself -- especially 2 out of the 3 pears -- were a bit the worse for wear, with several gashes in each and black spots that developed early. Overall, it was a lovely gift to receive, but a bit more care with the fruit itself would be nice. Thank you
Heather's Reply:
Date: Jul 19, 2017, 11:43 am

Thank you for the 4 star rating even though you were not happy with the pears. Thank you for pointing that out to us and we will be more aware of the quality of the fruit we purchase from now on.
Date: May 29, 2017
Name:

State/Province: WA

Great job - lovely flowers - my mom loved them!
Date: May 20, 2017
Name:

State/Province: WI

Flowers were beautiful. I was contacted to let me know they were at my door and really appreciated that as the weather was extreme the day they came.
Heather's Reply:
Date: May 20, 2017, 11:49 am

Thank you Michelle. Glad you were happy with your order.
Date: May 16, 2017
Name:

State/Province: WI

Wonderful arrangement - color selection is great! A real treat for me.
Heather's Reply:
Date: May 17, 2017, 9:00 am

Thank You Jan, we are so happy your happy!
Date: May 15, 2017
Name:

State/Province: WI

May 3 2017 I received a dozen yellow and orange roses that were the most beautiful roses I have ever received. Today is may 15 and I am throwing out 10 of them that no longer are pretty. I highly recommend them. They called to notify me if the delivery because I was not home. Gorgeous, gorgeous, gorgeous!
Heather's Reply:
Date: May 15, 2017, 11:36 am

We are so glad you're happy with them. Thank you for the positive review.
Date: Apr 19, 2017
Name:

State/Province: WI

My husband ordered flowers from you for my daughter and myself for Easter. We received a lovely arrangement and a potted plant and were very happy with what we received! :)
Date: Mar 27, 2017
Name:

State/Province: WI

The arrangement was beautiful and the flowers lasted a long time. I was very pleased, as was the recipient. Ordering via the website is very easy as well. Thank you !
Date: Mar 17, 2017
Name:

State/Province: WI

Beautiful bouquet & prompt delivery. Would definitely recommend.
Date: Feb 25, 2017
Name:

State/Province: IL

This was the second time I have ordered and I am very pleased with the product and service. My son has also ordered flowers and had them delivered. I will continue to use Rachel's roses.
Heather's Reply:
Date: Feb 25, 2017, 10:22 am

Thank you! We appreciate your positive review and your business. We hope to keep you pleased for years to come!
Date: Jan 03, 2017
Name:

State/Province: WI

The flowers were beautiful and delivered on time as requested. Couldn't ask for more; everything was done remotely through the internet.
Heather's Reply:
Date: Jan 03, 2017, 9:43 am

Thank you! Im glad you were satisfied with your order.
Date: Nov 17, 2016
Name:

State/Province: WI

Excellent service. I offered to pick up instead of having flowers delivered so they added extra flowers. Arrangement was beautiful
Date: Sep 18, 2016
Name:

State/Province: WI

The flowers were beautiful as usual, both the ones I received as well as those I have ordered for others. Creative and beautiful. Thank you for your talent.
Date: Sep 15, 2016
Name:

State/Province: VA

Good service, nice flowers, great job...Thank you.
Date: Jun 30, 2016
Name:

State/Province: WI

Wonderful service and beautiful flowers! I love getting flowers from here! Very well arranged and the flowers look expensive and keep well.
Date: Jun 21, 2016
Name:

State/Province: WI

Great service, beautiful arrangement.
Date: Jun 21, 2016
Name:

State/Province: WI

Big disappointment for the $. Ordered upgrade of what appeared to be a very pretty arrangement on the website - upgrade was a larger vase and more expensive, less desirable (and fewer) flowers, making vase look half empty. Fool me once, shame on you...
Heather's Reply:
Date: Jun 21, 2016, 7:51 am

There was never an intention to fool or disappoint you. We offered to fix the replace the arrangement if you returned it. You never returned the arrangement. We are very sorry.
Date: Jun 03, 2016
Name:

State/Province: WI

Beautiful flowers with great personal delivery service! I've had them for over a week and they are still gorgeous. Thanks for the great tips on flower care!
Date: May 21, 2016
Name:

State/Province: TN

Ordering and delivery processes were very good. However, the Flowers delivered were very poor and not worth the cost. My brother sent flowers for the same occasion from another florist and they were much better quality and lower cost.
Date: May 10, 2016
Name:

State/Province: WI

Loved my floral arrangement for Mother's Day! I, always, receive beautiful arrangements from you shop.
Date: May 09, 2016
Name:

State/Province: WI

great job, very nice arrangement...thank you!
Date: May 07, 2016
Name:

State/Province: MN

Thank you. As promised and beautiful. You made a difficult Mother's Day a little easier.
Date: May 05, 2016
Name:

State/Province: WI

I love the choice of flowers and fillers. The flowers seem to be fresh and are holding up well. The arrangement of choice is very short and when cutting and trimming the flower ends they are getting very short. I would have liked a little more height so I could keep the arrangement looking as it was on arrival. I am now separating them into small bud vases.
Date: Mar 29, 2016
Name:

State/Province: WI

I had to make a quick order online for a same day delivery. website was user friendly and the flowers were delivered by early afternoon. very happy.
Date: Mar 21, 2016
Name:

State/Province: AZ

Thank you for your amazing service. Delivery was fast and the bouquet was beautiful. I highly recommend Rachel's Roses!
Date: Feb 28, 2016
Name:

State/Province: WI

A beautiful boquet, right at our doorstep. What a nice surprise!
Date: Feb 16, 2016
Name:

State/Province: WI

5 out of 5 every time!
Date: Jan 19, 2016
Name:

State/Province: WI

Great service. Beautiful flowers
Date: Nov 02, 2015
Name:

State/Province: MN

You provided the most beautiful standing spray for an unexpected funeral. I recommend you to everyone. The spray was perfect for my uncle. Thank you so much in our time of need.
Date: Nov 02, 2015
Name:

State/Province: MN

You provided the most beautiful standing spray for an unexpected funeral. I recommend you to everyone. The spray was perfect for my uncle. Thank you so much in our time of need.
Date: Nov 02, 2015
Name:

State/Province: MN

You provided the most beautiful standing spray for an unexpected funeral. I recommend you to everyone. The spray was perfect for my uncle. Thank you so much in our time of need.
Date: Oct 09, 2015
Name:

State/Province: WI

The flowers were beautiful! Thank you for such a great quality arrangement. We will certainly use you again for our floral needs.
Date: Oct 06, 2015
Name:

State/Province: WI

My husband decided to surprise me with a beautiful bouquet of a dozen red roses from Rachel's Roses, and they were, by far, the most beautiful roses I have ever seen in my life. They opened so big and beautifully! I couldn't have been happier! They were gorgeous! Thank you so much for helping my husband make my week! :)
Date: Sep 28, 2015
Name:

State/Province: WI

I ordered a dozen roses for my wife to be delivered locally on the same day. They arrived as promised (with a phone call in advance) and looked beautiful. Well done!
Date: Aug 07, 2015
Name:

State/Province: WI

My husband and my 40th wedding anniversary is in 2 days, and he sent me a dozen long-stemmed red roses as a surprise today. The gold & white striped box tied with a red ribbon is so pretty, but the roses are beyond gorgeous. They're not only perfectly shaped but also opened just enough that they'll last a long time. The filler is a perfect complement, ferns w/what looks like purple & white baby's breath! Thank you Rachel's Roses for the most beautiful flowers! And, of course, my husband!
Rachel's Roses's Reply:
Date: Aug 07, 2015, 3:30 pm

Thank you for the wonderful review. We take pride in the quality of our product. Here's to your 40th anniversary, may you enjoy many more. Rachel's Roses
Date: Jul 22, 2015
Name:

State/Province: WI

The website said it would be delivered that same day, it was delivered the next day. I did order in the afternoon so maybe it was just a glitch. Overall easy to order online. Thanks!
Heather's Reply:
Date: Jul 22, 2015, 9:04 am

Hi your order was delivered on the 8th however, we didn't have a chance to confirm delivery until the 9th. When we made the delivery we spoke with the kindest lady. I believe she was the recipients grandmother. Sorry about the confusion. Thanks for choosing Rachel's Roses.
Kirsten's Reply:
Date: Jul 22, 2015, 9:41 am

Ooo good! Thanks! Can I change my review? Sorry.
Date: Jul 14, 2015
Name:

State/Province: WI

THE PLANT WAS DELIVERED ON DAY REQUESTED AND IN VERY GOOD CONDITION, BARB WAS VERY PLEASED AND SAID PLANT WAS HEALTHY... THNAK YOU
Date: Jun 29, 2015
Name:

State/Province: FL

Wonderful customer service. They made it super easy and convenient to send flowers from miles away. I appreciate the care they took in their service.
Date: Jun 26, 2015
Name:

State/Province: IL

Fast service, beautiful arrangement true to picture and long lasting.
Date: Jun 14, 2015
Name:

State/Province: WI

My flowers were a surprise and are absolutely beautiful. Fresh arrangement in bright yellow and orange. I will use Rachel's Roses for all of my future needs
Date: May 28, 2015
Name:

State/Province: CO

Flowers arrived on time, and looking nice. Thanks!
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Rachel's Roses
N56W6393 Center St.
Cedarburg, WI. 53012
Local: (262) 478-0296

All prices shown in US dollars



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